Mitsubishi Heavy Industries, Ltd. delivers a variety of products around the world, and when there is a significant nonconformity, not only will our own company's management be affected, but so will our customers', resulting in the loss of credibility and trust from society. In order to avoid such a situation, it is necessary to steadily continue quality improvement activities in manufacturing, and to improve the quality of work to ensure and improve the quality of products. In this paper, we introduce an overview of efforts for "design process improvement" and "human resource development related to prevention" related to nonconformity prevention activities undertaken by the Value Chain Headquarters.
