As the number of the wide variety of devices increases, the knowhow that service technicians must acquire increases, and the period required for acquisition of failure diagnosis techniques lengthens. Responding to this situation, to establish a system that can provide uniform service and quality regardless of the person executing the task, standardize the technique and reduce the downtime utilizing IT, and reduce indirect working time in service operations, Mitsubishi Logisnext Co., Ltd. (ML) developed a forklift truck troubleshooting system, L-SAS* (Logisnext-Service Assistant System), to which RPA (Robotic Process Automation) is applied, and released the system domestically in January 2019, with the support of the Service Engineering Department of Research & Innovation Center, Mitsubishi Heavy Industries, Co., Ltd. since 2017.
* L-SAS is a registered trademark of Mitsubishi Logisnext Co., Ltd.
(This article is written in Japanese and only the abstract is written in English.)
